Setup guide · Airtel

How to forward calls on Airtel when you’re busy or don’t answer

Dial **004*[number]# from your Airtel phone and press call. Airtel will then forward calls to that number only when you’re busy, don’t answer, or are unreachable. To turn it off, dial ##004#.

Codes to be verified with Airtel before publishing

The codes

Replace [number] with your assistant’s number, which you’ll find in the app under Go live. Pick one line, or set each case separately.

All three cases at once **004*[number]#
Only when your line is busy **67*[number]#
Only when you don’t answer **61*[number]#
Only when your phone is off or out of range **62*[number]#

Want more rings before the assistant picks up? Dial **61*[number]**30#. The last number is seconds: 5 to 30.

On Android

Or set it in your phone’s settings

1 Open the Phone app and tap ⋮ then Settings.
2 Tap Calling accounts or Supplementary services, then Call forwarding. Names vary by phone.
3 Pick your Airtel SIM, then Voice calls.
4 Set When busy, When unanswered and When unreachable to your assistant’s number. Leave Always forward off.

When busy +91 [number] On

When unanswered +91 [number] On

When unreachable +91 [number] On

Always forward Leave off

On iPhone

Use the dial code, not Settings

iPhone’s Settings › Phone › Call Forwarding sends every call away. Keep it off. Use the code instead, so your phone still rings first.

1 Open Phone and go to the Keypad.
2 Type **004*[number]# and tap call.
3 Wait for the “Registration succeeded” message.

Check it works

Give yourself a missed call

From another phone, call your number and don’t pick up. The assistant should answer, and a WhatsApp summary should arrive within seconds. The app marks you Live when it sees the call.

Turn it off

Cancel forwarding

Busy / no answer / unreachable ##004# All forwarding ##002#

Or pause the assistant from the app and leave forwarding as it is. [What callers hear while the assistant is paused]

Airtel forwarding questions

Does Airtel charge for forwarded calls?

[Airtel forwarding charges, by plan]. Check your plan or ask Airtel.

I dialled the code and got an error.

Check the number has no spaces, then try again with +91 in front. Still stuck? Message us on WhatsApp.

Will callers see a different number?

No. They dial your number as always.

Still stuck? Message us on WhatsApp.

Other guides: Jio · Vi · BSNL · Landline

Rather we did it? Book a 10-minute call and we’ll set up forwarding with you.

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Or hear it first: call +91 [DEMO NUMBER] and let it ring.